Shipping and Returns
We have stipulated discounted rates with the GLS courier who manages our shipments.
After taking charge of your shipment, the courier will send you an email with the shipping number and the day of delivery.
You can track the shipment at any time by entering the tracking number on the GLS Italia website.
Shipping is free in Italy for orders of at least € 70.
Returns and right of withdrawal
As a customer you have the right to withdraw from the order and therefore to return the goods under the following conditions:
- you must communicate in writing, also by email, within 10 days of purchase, attaching a copy of the order confirmation ILTK Shop and a copy of the receipt you will find inside the package, the reasons for the return and if you want a replacement with other goods of the same amount.
- the goods are in their original condition, including any packaging and packaging.
Staff ILTK Shop he will then send you an acceptance email with the return number. This message must be included in the return package which you must send to the following address: Istituto Lama Tzong Khapa, settore Shop, Via Poggiberna 15 – 56040 Pomaia – Santa Luce (Pisa).
You will have to send the goods, also by post, no later than 10 days from the receipt of the confirmation email. The cost of shipping the return is at your expense. If the above conditions have not been respected, you will not be entitled to a refund of the amount paid.
After checking the integrity of the returned product, the refund will be made within 30 days from the date of the request for withdrawal.
If you paid by credit card, the refund will be made on the same card. If, on the other hand, it is a replacement for the same amount, the shipment is to be paid by ILTK Shop. If the replacement is for an item of a higher amount, you will receive a discount code for the amount of the product to be replaced, to be typed in the appropriate box in the cart.